Terms of Use of the Service
1. General Provisions
These Terms of Use (hereinafter referred to as the "Terms") define the rules for accessing and using the online platform Tanvelora (hereinafter referred to as the "Service").
The owner and operator of the Service is:
TANDOORIA Spółka z ograniczoną odpowiedzialnością NIP: 6772520369 KRS: 0001148378 REGON: 54061609400000 Address: ul. Wielicka 42 lok. B3, 30-552 Kraków, Poland
(hereinafter referred to as the "Company").
By using the Service, the User confirms their agreement to these Terms.
2. Description of the Service
2.1. Tanvelora is a digital online platform that provides:
AI chat and AI audio interaction
communication between users
the ability to interact with independent specialists
other digital support tools
2.2. The Service is provided remotely via the Internet.
2.3. The Service is not a medical or therapeutic institution.
3. Absence of Medical Services
3.1. The AI assistant is not a doctor, psychotherapist, or medical professional.
3.2. The information provided in the Service is for informational purposes only.
3.3. In case of crisis situations, suicidal thoughts, or threats to life, the User must immediately contact local emergency services.
4. Registration and Account
4.1. Registration is required to use certain features.
4.2. The User is obliged to provide accurate information.
4.3. The User is responsible for maintaining access to their account.
4.4. Transferring the account to third parties is prohibited.
5. Paid Services and Subscription
5.1. Some features of the Service are provided on a paid subscription basis.
5.2. Payments are processed through the payment provider Stripe.
5.3. For certain transactions (such as bookings for independent specialists), the Company acts as the Merchant of Record (MoR) and accepts payments as an agent on behalf of the specialists.
5.4. The subscription is automatically renewed unless canceled before the next billing date.
5.5. The User can cancel the subscription through their personal account.
5.6. Prices may include VAT in accordance with European Union legislation.
6. Right of Withdrawal and Refunds
6.1. According to EU legislation on digital content, after the service begins, the User loses the right to withdraw from the contract.
6.2. Refunds are possible solely at the Company's discretion or in cases of technical errors. For services provided by independent specialists, refund policies are determined by the respective specialist, although the Company facilitates the payment processing.
7. Code of Conduct
The User agrees to:
not publish illegal content
not distribute spam
not violate the rights of others
not use the Service for fraudulent purposes
The Company has the right to temporarily or permanently restrict access in case of violation.
8. Specialists
8.1. Specialists using the platform are independent entities.
8.2. The Company is not responsible for individual consultations provided by such specialists. The Company only acts as a technological platform and, in some cases, as a payment agent (Merchant of Record).
9. Intellectual Property
All rights to software, design, logos, and content belong to the Company or are used legally.
It is prohibited to:
copy
modify
reverse engineer
without the Company's written consent.
10. Limitation of Liability
10.1. The Service is provided "as is".
10.2. The Company does not guarantee uninterrupted operation of the platform.
10.3. The Company's liability is limited to the amount paid by the User for the last 3 months of use.
11. Data Protection
Personal data processing is carried out in accordance with the Privacy Policy and GDPR regulations.
12. Changes to the Terms
The Company has the right to change these Terms. The current version is always available on the website.
13. Law and Jurisdiction
The Terms are governed by the laws of the Republic of Poland. All disputes are subject to the jurisdiction of the courts in Kraków.